Consulting
We provide strategic advice and tailored solutions, guiding your organisation through challenges to achieve measurable and lasting outcomes.
Designing and delivering solutions that keep businesses moving
1 and One’s core business operations services help organisations streamline essential functions to drive efficiency, adaptability, and long-term growth. We support key operational areas that are critical to organisational success, ensuring that each solution is customised to meet the unique needs of our clients.
Our core business operations services include:
- Business process optimisation: Streamlining operations to eliminate inefficiencies and enhance overall productivity.
- Standard operating procedures: Developing clear, consistent guidelines that ensure accuracy and efficiency across teams.
- Learning and development (L&D): Empowering teams with training programs that build skills and promote adaptability.
- Service delivery management: Ensuring that all services meet organisational standards and customer expectations.
- Grants management: Providing structured support for managing grant programs, from application to compliance.
- Customer relationship management: Helping organisations enhance their customer interactions to improve satisfaction and loyalty.
- Enabling services: Supporting core functions like finance, IT, and communications to ensure seamless operations.
- HR and recruitment support: Assisting with HR operations, providing strategic advice, supporting recruitment activities, and offering interview support to help build strong teams.
By optimising processes, elevating service delivery, and supporting HR and recruitment needs, 1 and One ensures that organisations can focus on what they do best, with the confidence that their operations are aligned with long-term goals.
How can we help you?
Our core business operations services empower clients to achieve operational excellence and strategic resilience by providing:
- Operational agility: We help organisations build adaptable processes that respond swiftly to change and drive continuous improvement.
- Enhanced service quality: Through optimised processes and standardisation, we elevate service consistency, meeting both customer and organisational standards.
- Sustainable growth: Our approach focuses on building a resilient operational foundation that supports long-term strategic goals.
- Data-driven insights: By implementing effective reporting and analytics, we help organisations make informed decisions that drive operational and strategic improvements.
- People and culture operations: From recruitment to strategic HR advice, we help clients build effective teams and optimise HR operations.
At 1 and One, we enable organisations to transform their core operations, ensuring they’re well-positioned to innovate, grow, and deliver sustained value in a dynamic market.
Ways We Work with You
From strategic advice to operational management and embedded expertise, we offer customised services to solve challenges and create lasting impact.
People
We embed skilled professionals into your teams, enhancing capacity, improving efficiency, and delivering the expertise required to drive success.
Solutions
Our managed services take ownership of critical operations, ensuring efficient delivery, compliance, and seamless execution aligned with your goals.
Our Experience
Strengthening Program Governance
We delivered program-wide governance enhancements and operational improvements to support a multi-billion dollar environmental initiative. We delivered enhanced risk frameworks, evaluations, and strategic stakeholder engagement.
Supporting Australia’s Net Zero Transition
We developed operational frameworks and risk strategies to assist with driving Australia’s transition to a net zero economy, enhancing regional growth and sustainability.
Elevating First Nations Collaboration
We facilitated co-design workshops that incorporated First Nations expertise into government programs, strengthening engagement strategies and fostering greater communication and collaboration.
Driving Large-Scale Government Reform
We led program management efforts to implement major reforms to ensure effective delivery, change adoption and improved outcomes.
Evaluating Community Investment Grants
We have performed an in-depth evaluation of community grants programs, delivering economic analysis, stakeholder engagement, and strategic recommendations to maximise public value.
Transforming Healthcare Operations
We take a pragmatic approach to assessing and designing solutions that improve and manage risk and compliance across government. When considering solutions, we go out of our way to consider available tools, systems, and resources.
Our Case Studies
Governance and Assurance
Delivering Frontline Operations
1 and One rapidly deploys skilled government professionals within 48 hours, scaling teams from 5 to 50 staff to support Australian agencies. Through comprehensive customer support, processing teams, and change management services, they enable organizations to maintain essential operations while implementing transformational changes.
Change Management
Program Management to Support Major Reform
1 and One Consulting partnered with an Australian Government department to deliver a multi-year trade reform program, implementing comprehensive PMO support and change management. Through strategic organizational design, risk management, and benefits realization frameworks, the team successfully enhanced departmental capabilities while earning executive commendation
Contact Us
Looking for tailored solutions or expert advice?
Reach out, and let’s start a conversation.