Modernising Healthcare Operations and Processes
With over 20 years of critical operational documentation across multiple clinics, our clients existing storage and access methods were no longer fit-for-purpose. Our team developed a modern intranet solution to ensure consistent service delivery across their expanding healthcare network.
Strategic Analysis
Our systematic approach began with a comprehensive review of document repositories and information architecture mapping. This informed the development of a phase-based implementation strategy, supported by robust governance frameworks to ensure sustainable outcomes.
Digital Solution Design
We developed a customized SharePoint intranet featuring standardized templates and content structures. The solution incorporated role-based access controls and intuitive search capabilities to enhance user experience and information security.
Change Management
We delivered comprehensive staff training programs and quick reference guides, supporting a phased implementation across clinics. Through targeted knowledge transfer to key personnel, we ensured sustainable adoption of the new system.
Outcome
- Enhanced operational efficiency through improved document accessibility
- Strengthened information governance and version control
- Improved service consistency across multiple locations
- Reduced risk of document loss or unauthorised modifications
- Increased staff adoption of standardised procedures
- Scalable platform supporting future organisational growth
Modernising Healthcare: Digital Excellence in Information Management
Our expertise in digital transformation and change management delivered modern information systems while maintaining seamless healthcare operations, ensuring continuous service delivery throughout the transition.
Meet our team
Adrian Baker
Senior Consultant
Adrian is a highly skilled IT professional with 20 years of experience in the Energy, Police and Defence industries. His technical understanding and strong interpersonal skills ensure that high-quality results are always met. Adrian has been in various Test Management positions, including Test, Environment and Release Manager, BI Test Lead, Data Modeler, Senior Test Analyst, and Business Analyst.
Ed Fenech
Senior Consultant
Ed is an accomplished and polished product management professional. His practical and pragmatic approach adds value to leading the delivery of highly complex and sensitive projects. As a Scrum Master, he is an expert in translating strategy to concise tactical outputs, ensuring that delivery partners are aligned, and projects are delivered on time and within budget. He has managed the rollout of a data intelligence system from conception to business as usual for the Victorian government. Other projects include transforming service delivery models, data management systems and interactive online portals, eCommerce platforms, conducting system audits, coordinating training and system support.
John Burton
Principal Consultant
John is an expert in developing and implementing change strategies. He is also an internal and external stakeholder engagement, governance, and business development expert. Working across Commonwealth, State, and Local Government levels, John has held a wide range of senior government roles and specialist assignments in health care, public transport, customer service/contact centres, social policy, not-for-profit governance, and financial management sectors.