Evaluation for Government of Community Services Grants
A multi-year community services program in eastern NSW required independent evaluation of its effectiveness and economic impact. Through comprehensive analysis including stakeholder engagement and cost-benefit assessment, we delivered strategic insights to optimise future program design and funding decisions.
Developing program logic and theory of change
We worked closely with the department to develop a clear program logic and theory of change retrospectively. This crucial step mapped out the expected outcomes and causal links between program activities and intended impacts, providing a solid framework for the evaluation.
Document review and data analysis
Our team conducted an in-depth review of program documentation, including funding agreements, progress reports, and acquittal documents. We also analysed quantitative data on service delivery, outcomes, and financial expenditure provided by grant recipients.
Stakeholder consultation and interviews
We designed and implemented a stakeholder engagement plan, conducting in-depth interviews with key stakeholders, including grant administrators, recipient organisations, and service users. This qualitative data provided rich insights into program implementation and perceived impacts.
Rigorous quantitative analysis
Utilising our strong analytical skills, we performed detailed quantitative analysis of program data, including service delivery metrics, outcome indicators, and financial information. This allowed us to assess the program’s effectiveness and efficiency objectively.
Economic evaluation and cost-benefit analysis
Drawing on our economic expertise, we conducted a comprehensive economic evaluation, including a cost-benefit analysis. This involved modelling the program’s costs and benefits over time, calculating net present value and benefit-cost ratios, and performing sensitivity analyses to test key assumptions.
Development of illustrative case studies
To bring the program’s impacts to life, we developed a series of case studies showcasing specific examples of how the grants supported community organisations and benefited service users.
Clear and actionable reporting
We synthesised all findings into a comprehensive evaluation report, presenting insights clearly and concisely. The report included evidence-based recommendations for program improvements and considerations for future funding decisions.
Outcome
Our evaluation provided a clear assessment of the grant program’s performance and impact. Key outcomes included:
- Robust evidence demonstrating the program was largely achieving its intended outcomes to support essential community services across eastern NSW
- Quantification of the program’s economic benefits, with our cost-benefit analysis revealing a positive benefit-cost ratio, indicating strong value for money
- Identification of opportunities to improve program administration, reporting processes, and outcome measurement
- Clear recommendations for enhancing the program’s effectiveness, efficiency, and long-term sustainability
- Compelling case studies illustrating the tangible impacts of the program on communities and individuals
Our evaluation expertise
Throughout this evaluation, 1 and One showcased several key skills essential for delivering impactful evaluations:
- Methodological rigour: Our mixed-methods approach combined qualitative and quantitative techniques
- Economic analysis expertise: Our team’s strong economic background allowed us to conduct a thorough cost-benefit analysis, providing value-for-money insights
- Stakeholder engagement: We demonstrated our ability to engage effectively with diverse stakeholders, from government officials to community organisation leaders, ensuring all perspectives were captured
- Data analysis and synthesis: Our analytical skills allowed us to make sense of complex datasets and draw meaningful insights from qualitative and quantitative sources
- Clear communication: We presented complex findings in a clear, accessible manner, ensuring decision-makers could easily act upon the evaluation’s insights.
- Strategic thinking: Our recommendations were grounded in evidence and considered the broader policy context and future directions for community service delivery.
Delivering Trust: Independent Evaluation of NSW Community Services
Our evaluation methodology and collaborative stakeholder approach delivered trusted, actionable insights. These findings equipped the department to enhance program outcomes, strengthening community service delivery across eastern NSW.
Meet our team
Adrian Baker
Senior Consultant
Adrian is a highly skilled IT professional with 20 years of experience in the Energy, Police and Defence industries. His technical understanding and strong interpersonal skills ensure that high-quality results are always met. Adrian has been in various Test Management positions, including Test, Environment and Release Manager, BI Test Lead, Data Modeler, Senior Test Analyst, and Business Analyst.
Ed Fenech
Senior Consultant
Ed is an accomplished and polished product management professional. His practical and pragmatic approach adds value to leading the delivery of highly complex and sensitive projects. As a Scrum Master, he is an expert in translating strategy to concise tactical outputs, ensuring that delivery partners are aligned, and projects are delivered on time and within budget. He has managed the rollout of a data intelligence system from conception to business as usual for the Victorian government. Other projects include transforming service delivery models, data management systems and interactive online portals, eCommerce platforms, conducting system audits, coordinating training and system support.
John Burton
Principal Consultant
John is an expert in developing and implementing change strategies. He is also an internal and external stakeholder engagement, governance, and business development expert. Working across Commonwealth, State, and Local Government levels, John has held a wide range of senior government roles and specialist assignments in health care, public transport, customer service/contact centres, social policy, not-for-profit governance, and financial management sectors.