Governance and Assurance
Case Studies
Rapid Response Teams for Frontline Operations
We rapidly deploy skilled professionals to help Australian Government agencies maintain critical operations while implementing major change. Through our extensive network of government-experienced experts, we can scale teams within days to meet any operational need.
Customer Support Centres
- Can scale from 5 to 50 staff rapidly
- Operate extended hours
- Handle peak period surges
- Maintain service excellence
Processing Support Teams
- Deployed at scale within 48 hours
- Take on critical operational work
- Keep core business running
- Enable transformation
Change Leaders
- Guide operational transitions
- Train and support staff
- Engage stakeholders
- Drive lasting improvement
The difference it makes
Our ability to rapidly scale means organisations can:
- Respond to sudden operational demands
- Handle seasonal peaks confidently
- Transform while maintaining services
- Support staff through change
- Keep stakeholders engaged
Why it works
Our managed service model succeeds because:
- Deep talent pool: We maintain a network of security-cleared, government-experienced professionals
- Rapid deployment: Our established processes get teams operating within days
- Flexible scaling: We adjust team size as needs change
- Quality assurance: Our proven systems maintain consistent service delivery at any scale
Empower Your Success
When you need surge support, count on 1 and One to deliver. We provide the right professionals at the right time—from specialist teams to large operational units—ensuring your essential services never miss a beat. Partner with us today.
Our People
Meet our team
Adrian Baker
Senior Consultant
Adrian is a highly skilled IT professional with 20 years of experience in the Energy, Police and Defence industries. His technical understanding and strong interpersonal skills ensure that high-quality results are always met. Adrian has been in various Test Management positions, including Test, Environment and Release Manager, BI Test Lead, Data Modeler, Senior Test Analyst, and Business Analyst.
Ed Fenech
Senior Consultant
Ed is an accomplished and polished product management professional. His practical and pragmatic approach adds value to leading the delivery of highly complex and sensitive projects. As a Scrum Master, he is an expert in translating strategy to concise tactical outputs, ensuring that delivery partners are aligned, and projects are delivered on time and within budget. He has managed the rollout of a data intelligence system from conception to business as usual for the Victorian government. Other projects include transforming service delivery models, data management systems and interactive online portals, eCommerce platforms, conducting system audits, coordinating training and system support.
John Burton
Principal Consultant
John is an expert in developing and implementing change strategies. He is also an internal and external stakeholder engagement, governance, and business development expert. Working across Commonwealth, State, and Local Government levels, John has held a wide range of senior government roles and specialist assignments in health care, public transport, customer service/contact centres, social policy, not-for-profit governance, and financial management sectors.
Our Case Studies
Program Delivery